Frequently Asked Questions

GENERAL 

Is Hyper Skin a "clean beauty" brand?
Yes! Because the definition of clean clinical is super vague, let us tell you exactly what Hyper Skin formulas contain and what they do not. We're excited to use high concentrations of natural ingredients wherever we can, but we also rely upon clean active ingredients that have been proven to bring about clear, smooth, glowing skin.
We do avoid parabens, sulfates and  phlathlates. 

Is Hyper Skin a vegan brand?
Yes.

Do you test on animals?
Absolutely not! We test our products on humans with a wide range of skin tones and skin types.

Are your products pregnancy safe?
Our products contain a combination of clean active ingredients and natural botanicals, some of which your doctor may advise to avoid during pregnancy or while nursing.


Do Hyper Skin products work for men too? 
Yes, our first product launches tackle hyperpigmentation, smooth fine lines and enhance glow. These are skincare concerns that both men and women face.

SHIPPING 

Do you ship internationally?
No, not yet. Currently, we only ship within the US. We are working towards shipping internationally. Stay tuned.

When will my order ship? When will I receive my package?
We process and ship all orders Monday through Friday, with the exception of US holidays. Orders with standard shipping are typically fulfilled and shipped within 48 hours following your order. Once your order has shipped, you’ll receive a shipping confirmation with USPS tracking information via email.
Our standard shipping option is 3-5 business days via USPS.

Do you ship to APO and PO boxes?
Yes.

RETURNS

Can I modify or cancel my order?
Unfortunately we cannot modify your order once you receive your order confirmation. We may, however, be able to cancel your order if you contact us before your order has been processed. Please email us as soon as possible after placing your order with your full name, order name and the subject line "Cancellation." We'll do our best to accommodate you if your order hasn't already been processed and shipped.

What is your refund + replacement policy?
Hyper Skin products are non-refundable.
If your order arrives incorrect or damaged, you can contact hey@gethyperskin.com for a corrected or replacement package.

HYPER CLEAR

What is a serum?
We get this question a lot! A serum is made up of smaller molecules that can penetrate deeply into the skin and deliver a very high concentration of active ingredients. This makes them a great tool for targeting specific skincare concerns, like dark marks.

How do I incorporate Hyper Clear into my routine?
Hyper Clear should be used on clean skin. Therefore, cleanse skin and then apply Hyper Clear. Follow with moisturizer and SPF in the AM. 

How much should I use?
A little goes a long way with Hyper Clear. Two pumps is more than enough to cover your face and neck. You can apply Hyper Clear once or twice each day. 

When will I see results?
Many people notice brighter skin and smoother texture within days. Hyper Clear dramatically reduces the appearance of dark marks and other forms of hyperpigmentation but these results will take 3-4 weeks for newer scars and longer for older scars.